Chattogram Port moves closer to paperless operations with automated cargo release

Highlights

• Chattogram Port launches fully automated import cargo delivery system
• Import cargo documentation goes fully paperless under upgraded TOS
• Digital workflow covers everything from Delivery Order to cargo gate-out
• TOS now integrated with NBR's ASYCUDA World customs system
• Automation expected to cut processing time, paperwork and fraud
• Importers can track cargo documentation online in real time
• Upgrade marks another step toward a fully paperless Chattogram Port
• Chattogram Port handles around 90% of Bangladesh's seaborne trade

The Chattogram Port Authority (CPA) has taken another step towards paperless port operations by bringing import cargo delivery documentation under a fully automated Terminal Operating System (TOS).

The upgraded system, launched today (2 July), will allow the process from Delivery Order application to final gate-out of cargo to be completed digitally, according to a CPA press release.

A Delivery Order, or DO, is a document required to release imported goods from the port. After it is issued, importers and clearing and forwarding agents have to complete several checks and approvals before a container can leave the port.

Chattogram Port has used TOS since 2011 to manage vessel movements and container handling. But, according to the port authority, users did not get the full benefit of the system as the cargo delivery documentation process had not been fully automated.

Previously, only electronic Delivery Order applications and generation were processed online, while other delivery-related steps still required manual handling.

Under the upgraded system, every stage of the delivery documentation process will be completed through the port's digital TOS platform.

The CPA said the system would follow a step-by-step workflow. No importer or clearing and forwarding agent will be able to skip any stage of the process. Each stage must be completed and verified before the next stage opens automatically.

The TOS has also been connected with the National Board of Revenue's ASYCUDA World system, which is used for customs clearance.

If customs authorities place a hold or block on a container, the instruction will automatically appear in the port's TOS. The system will then stop further processing until customs clearance is given.

The CPA said the automation is expected to improve efficiency, reduce processing time and make cargo release more transparent.

By removing physical document submission and desk-to-desk processing, the system will save time for importers, clearing and forwarding agents and other port users while reducing paper use and printing costs.

The authority also said digital verification at every stage would help reduce document forgery, fraudulent paperwork and administrative irregularities.

Users will be able to log in from any location and track the status of their documents in real time.

The CPA described the upgrade as a milestone in its efforts to transform Chattogram Port into a paperless port.

Chattogram Port is Bangladesh's main seaport, handling around 90% of the country's seaborne import and export trade.

In recent years, the port has expanded digital and automated services to improve efficiency and cope with rising trade volumes. It has also introduced a port community system, expanded online services and connected different operational platforms with customs and other government agencies.

The port recorded its highest-ever performance in FY2025-26, handling 3.52 million TEUs of containers alongside record cargo throughput, vessel calls and revenue.

The latest TOS upgrade is part of the authority's broader plan to make Chattogram Port a fully digital and paperless gateway for the country's trade.